Utilisation-focused evaluation of ICT in education: the case of DFAQ consultation space

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dc.contributor.authorNg’ambi, Dick
dc.contributor.authorBrown, Irwin
dc.date.accessioned2021-10-08T07:04:27Z
dc.date.available2021-10-08T07:04:27Z
dc.date.issued2004
dc.description.abstractABSTRACT This paper describes an evaluation of a web-based consultation space (a dynamic frequently asked questions environment - DFAQ) in which learners consult one another using questions, and in which both the flow of interaction and its artefacts become a resource available to a community of learners. The DFAQ is a special form of a Computer-Mediated-Communication tool specifically developed to facilitate question-based interaction. We argue that education is too complex a social structure to be evaluated using deterministic positivist quantitative approaches. Given the volatility of determining what constitutes value, costs, inputs and outputs and the complexity of dynamics of socialization, a non-deterministic qualitative approach, utilisation-focused evaluation approach is used. Our conclusion is that the DFAQ does contribute to students' academic performance and frees the lecturer-learner consultation time.
dc.identifier.apacitation, & Brown, I. (2004). Utilisation-focused evaluation of ICT in education: the case of DFAQ consultation space. <i>Journal of Educational Technology & Society</i>, 7(3), 38 - 49. http://hdl.handle.net/11427/34507en_ZA
dc.identifier.chicagocitation, and Irwin Brown "Utilisation-focused evaluation of ICT in education: the case of DFAQ consultation space." <i>Journal of Educational Technology & Society</i> 7, 3. (2004): 38 - 49. http://hdl.handle.net/11427/34507en_ZA
dc.identifier.citation & Brown, I. 2004. Utilisation-focused evaluation of ICT in education: the case of DFAQ consultation space. <i>Journal of Educational Technology & Society.</i> 7(3):38 - 49. http://hdl.handle.net/11427/34507en_ZA
dc.identifier.issn1176-3647
dc.identifier.issn1436-4522
dc.identifier.ris TY - Journal Article AU - Ng’ambi, Dick AU - Brown, Irwin AB - ABSTRACT This paper describes an evaluation of a web-based consultation space (a dynamic frequently asked questions environment - DFAQ) in which learners consult one another using questions, and in which both the flow of interaction and its artefacts become a resource available to a community of learners. The DFAQ is a special form of a Computer-Mediated-Communication tool specifically developed to facilitate question-based interaction. We argue that education is too complex a social structure to be evaluated using deterministic positivist quantitative approaches. Given the volatility of determining what constitutes value, costs, inputs and outputs and the complexity of dynamics of socialization, a non-deterministic qualitative approach, utilisation-focused evaluation approach is used. Our conclusion is that the DFAQ does contribute to students' academic performance and frees the lecturer-learner consultation time. DA - 2004 DB - OpenUCT DP - University of Cape Town IS - 3 J1 - Journal of Educational Technology & Society LK - https://open.uct.ac.za PY - 2004 SM - 1176-3647 SM - 1436-4522 T1 - Utilisation-focused evaluation of ICT in education: the case of DFAQ consultation space TI - Utilisation-focused evaluation of ICT in education: the case of DFAQ consultation space UR - http://hdl.handle.net/11427/34507 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/34507
dc.identifier.vancouvercitation, Brown I. Utilisation-focused evaluation of ICT in education: the case of DFAQ consultation space. Journal of Educational Technology & Society. 2004;7(3):38 - 49. http://hdl.handle.net/11427/34507.en_ZA
dc.language.isoeng
dc.publisher.departmentSchool of Education
dc.publisher.facultyFaculty of Humanities
dc.sourceJournal of Educational Technology & Society
dc.source.journalissue3
dc.source.journalvolume7
dc.source.pagination38 - 49
dc.source.urihttps://dx.doi.org/10.7196/sajs.718
dc.subject.otherSocial Networks
dc.subject.otherNetwork Analysis
dc.subject.otherComputer Mediated Communication
dc.subject.otherConsultation Programs
dc.subject.otherCase Studies
dc.subject.otherComputer Software Evaluation
dc.subject.otherTechnology Integration
dc.subject.otherUse Studies
dc.subject.otherInteraction Process Analysis
dc.subject.otherAcademic Support Services
dc.subject.otherTeacher Guidance
dc.subject.otherForeign Countries
dc.subject.otherEducational Technology
dc.titleUtilisation-focused evaluation of ICT in education: the case of DFAQ consultation space
dc.typeJournal Article
uct.type.publicationResearch
uct.type.resourceJournal Article
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